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My Digicel Experience

Saturday, November 3, 2012
Hi Guys , if you are one of my friends on FB then you would have seen me posting about Digicel in the past week , For my international readers , Digicel is a Telecommunications company in Jamaica pretty much like T-mobile or Verizon . This is Jamaica's biggest telecom , they have signage everywhere , they sponsor everything ! The problem is i personally think their marketing and customer service sucks. They send ridiculous texts at ridiculous hours and most recently they have even resorted to calling and leaving their voice mail .I called to have them stop sending me these annoying texts and calls because i don't want to know about their new promotions and i don't want to win anything! Lo and behold , Friday evening , i received a text saying that i was selected for  FREE 30 Blackberry service PLUS MUCH MORE and i should go to my nearest dealer to let them activate this plan. I called their customer service to make sure this was legit and i was told it was and i should visit my dealer to activate the plan and I'm also entitled to a FREE Skin as well as credit.While standing in line , a very rude irate young man cut in front of me and was demanding a skin and credit because he was also selected and was told to go to his dealer to activate his plan and also get call credit and a skin .

 The very rude Digicel lady actually yelled " SKIN DONE AND WE NAH GI WEH CREDIT SIR" , i was sooooo disgusted and appalled by this. Of course the guy was being a jerk , but this was no way to behave. You cannot deem yourself to be the "Bigger Better Network" and have butus working for you , it's just not right. I won't say which branch i went but it was in a poplar business district where many people visit . Also , i think her response should have been " It was actually while stocks last". You can't mislead people like that and be rude on top of because you don't know a person's situation. What if that guy was on his last and he wanted that free credit to call a family member to assist him through his rough patch? Have you been selected as one of the LUCKY digicel clients to receive the 30 day plan? How was your experience ?


*The opinions expressed in this post are my own*

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